RE-INVENTING ICT BUT NOT THE WHEEL by Flavio Gaj & Silvio Antonio Varagnolo

Author:Flavio Gaj & Silvio Antonio Varagnolo [Gaj, Flavio]
Language: eng
Format: azw3
ISBN: 9788863456356
Publisher: IlSole24Ore
Published: 2017-03-06T05:00:00+00:00

The method applied to infrastructural software can also be applied to application components which are generally the main contributors to interruption times.

Many development organizations dedicate a great part of their time to correcting errors or repairing faults that are difficult to fix once and for all. Often these situations derive more from the cultural attitude of the technician (“if I solve the problems I’m good, and the more I solve, the better I am; if I correct them definitely I will be out of work”). But this is a question that we will deal with in the last chapter. This attitude, when it exists, is revealed by a high number of errors with a low solution time. In reality this is a continuous application of workaround.

These last considerations should highlight even more how it is absolutely essential to record incidents, their causes and their duration, not only to calculate availability in the final balance but also to know the situation better and to foresee future behaviour of Components and Services.

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